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LogoOcrustar Remote Control App

Turn your phone into a universal IR remote for your home.

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Support

We're here to help

Questions about setup, an unsupported remote, or the IR blaster not working? Find the fastest way to get answers below.

Ways to get support

Pick the channel that fits your question.

Email support

Reach the team for help with devices that aren't matching.

Email us

User manual

Step-by-step setup and pairing instructions from the official guide.

Read the manual

Video tutorial

Watch how to add an appliance and control it in minutes.

Watch the tutorial

Store feedback

Rate the app or leave feedback on the App Store and Google Play.

Open the store
Send us a message

Send us a message

Tell us your device, brand and what's happening — we'll get back to you.

Contact Us
If you have any questions or feedback, please reach out to our team

Fix it faster yourself

Common questions answered in the help center.

Ocrustar isn't working

Checklist for when codes don't respond or the app can't pair.

IR blaster not working

Make sure your blaster is connected and supported by your phone.

My remote isn't supported

Use the learning function or contact us to add your model.

Quick answers

Quick answers

The most common Ocrustar support questions.

Only if your phone doesn't have built-in infrared. Phones with a built-in IR blaster can use the app directly; otherwise, connect a compatible IR blaster.

Ocrustar app icon4.4 ★ · 100K+

Still have a question?

Download Ocrustar and try it yourself, or reach out — we usually reply within one business day.

Download on theApp StoreGET IT ONGoogle Play