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Ocrustar Privacy Policy

How the Ocrustar app collects, uses, and protects your personal information

2025/07/01

Developer: Shenzhen ELK Technology Co., Ltd.

App Name: Ocrustar

Shenzhen ELK Technology Co., Ltd. (hereinafter referred to as "we," "us," or "the Company") develops and operates the "Ocrustar" app (hereinafter referred to as "the App") and takes the protection of users' personal information very seriously. Before using the App's products or services, please read this Privacy Policy carefully and make sure you fully understand it. If you have any questions or concerns about its contents, you may reach us through the contact details at the end of this policy. If you do not agree with any part of this Privacy Policy, please stop using the App immediately. By starting to use the App, you confirm that you have read, understood, and agreed to this Privacy Policy in full.

1. How We Collect Your Personal Information

When we or our third-party partners provide services to you, we may collect, store, and use the following information related to you. If you choose not to provide certain information, you may be unable to use some of our services or may not enjoy the intended results of those services.

Log information refers to information that the system may collect through identifiers and related technologies when you use our services, including your device information and tap/click information. Such data is stored as log information.

In order to provide services to you, our products integrate third-party SDKs or similar applications, which may collect (including in the background) your device information such as MAC address, Wi-Fi SSID, Wi-Fi BSSID, International Mobile Equipment Identity (IMEI), Anonymous Device Identifier (OAID), International Mobile Subscriber Identity (IMSI), mobile phone number, installed app list, system app processes, carrier information, network information, and service log information.

Third-Party SDKs We Integrate

1. Umeng Mobile Analytics SDK

  • Purpose: App data statistics and analytics
  • Operator: Umeng Tongxin (Beijing) Technology Co., Ltd.
  • Types of personal information collected: Device information (Android ID / IDFA / IDFV / OAID / OpenUDID / GUID; optional — IMEI / IMSI / ICCID), network information, location information (optional), installed app list (optional)
  • Privacy policy link: https://www.umeng.com/page/policy

2. Umeng Push SDK

  • Purpose: App message push notifications
  • Operator: Umeng Tongxin (Beijing) Technology Co., Ltd.
  • Types of personal information collected: Device information (Android ID / IDFA / IDFV / OAID / OpenUDID / GUID; optional — IMEI / IMSI / ICCID), network information, location information (optional), installed app list (optional)
  • Privacy policy link: https://www.umeng.com/page/policy

3. Bugly SDK

  • Company: Shenzhen Tencent Computer System Co., Ltd.
  • Purpose and scenario: Investigating quality issues to help improve the App's stability
  • Types of personal information processed: Device MAC address, unique device identifier (ANDROID ID), app crash logs, phone model, phone brand, Android system version, Android API level, vendor system version, CPU architecture, whether the device is rooted, disk usage, SD card usage, memory usage, network type, and the names and PIDs of currently running app processes
  • Privacy policy link: https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

2. Purpose, Method, and Scope of Personal Information Collection and Use

  1. When adding an infrared device, we first request permission to read the list of installed apps / drivers to determine whether your device supports sending infrared signals.

  2. Once a device has been successfully added, we request infrared transmission permission so you can use your phone to send infrared signals to control the device.

  3. By reading your current system language setting, we provide internationalized language support such as Chinese and English.

  4. To help troubleshoot potential compatibility issues, we may collect information such as your Android version, device manufacturer, device model, the package name of the relevant remote control app, and IP address.

  5. To enable infrared remote-control functionality and improve the user experience, when you use the infrared transmission feature, the App accesses your device's accelerometer to determine the phone's orientation and rotate the interface accordingly, helping you point the phone's IR transmitter more accurately at the target device (such as an air conditioner or TV) and improving the success rate of infrared commands. This sensor data is used only for the purpose described above; it is not used to identify you personally and will not be used for any purpose unrelated to this feature. We will not use this information for any other purpose without your explicit consent.

  6. During the course of providing services, we may need to use system broadcasts to implement certain product features or services.

    System broadcasts used by the App: com.taobao.accs.EventReceiver, Android.intent.action.USER_PRESENT

    Features and services implemented through broadcasts:

    • After using our product, users encountering issues can access the product instructions to help resolve them. Users who have only downloaded the App without purchasing hardware can also access an online purchase channel.
    • Broadcasts do not trigger associated apps to auto-start after the App is closed.
    • Broadcasts will not silently start outside of user-initiated actions.
  7. To improve your experience, we obtain your approximate location so we can filter set-top-box regions and brands suitable for your area when offering remote controls. Please rest assured that we strictly commit to not storing, transmitting, or forwarding your location information, and we do not collect precise location data. Your privacy and security are always among our top priorities.

3. How We Store and Share Your Personal Information

We request storage permission in order to store remote-control data and your local settings. We do not store your sensitive personal information. The data we collect is used solely for service improvement and performance monitoring, and we will not transmit or sell your personal information to any third party outside the platform. We will share your personal information only in the following circumstances:

  1. With your prior consent or authorization.
  2. As required by laws, regulations, or administrative/judicial authorities.
  3. When you violate applicable Chinese laws, regulations, or relevant agreements or rules, and disclosure to a third party is necessary.

For information about how partners store and share your personal information, please consult the privacy policies of those platforms.

4. Protection of Your Personal Information

We take the security of your information very seriously and have implemented industry-standard security measures (including but not limited to SSL encrypted transmission and data access control mechanisms) to protect your information from unauthorized access, disclosure, use, modification, damage, or loss. While we make every effort to apply secure technical safeguards, please understand that absolute security cannot be guaranteed in the internet environment. We also strongly recommend that you safeguard your personal information, share it with others only when necessary, and accept the responsibility that may come with doing so.

5. Protection of Minors

We pay special attention to protecting the personal information of minors. If you are a minor under the age of 18, please use our services or provide personal information to us only after your guardian has carefully read and agreed to this policy.

6. Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, or if you wish to exercise your rights regarding personal information, please contact us:

  • Company: Shenzhen ELK Technology Co., Ltd.
  • Phone: 0755-86545203
  • Email: [email protected]

This Privacy Policy was last updated in July 2025.